Refunds, Returns & All That Snack Stuff

We want every JAX SNAX & THINGZ order to be a slam dunk, but hey—life happens. Whether a snack got banged up in transit or you ordered by accident, we’ve got you covered (within reason, of course). Here’s how we handle the boring but important stuff.

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 Damaged Snacks? Don’t Toss ‘Em!

If your snacks arrived looking like they had a rough trip, please don’t throw them away! We’ll need photos and the goods to file a claim with the carrier. Follow these simple steps:
1. Snap a few clear pics of the damage and email us. We’ll start a USPS claim and give you a claim number.
2. Bring the damaged items and the claim number to your local post office.
3. Once the carrier approves the claim, we’ll either reship your item or issue a refund—your call!

Only damaged items qualify for a refund.

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 Product Quality & Workmanship

Here’s the deal: We don’t manufacture the snacks—we just track ‘em down and ship them out so you don’t have to. Most of our goodies come directly from Buc-ee’s shelves (and others from select vendors). While we try our best to only send you top-quality items, we can’t control what happens before they reach us.

What we can promise:
• Transparent product listings
• Items in the condition we received them
• A real human team that wants you to be happy with your order

Always check descriptions and photos before ordering. Still unsure? Just ask us!

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 Order Delay? Here’s What to Expect

We aim to ship out every order fast and fresh—but sometimes, things go sideways (missing stock, store delays, etc.).

If your order hasn’t shipped within 10 days, you’ll get:
• A heads-up from us with options
• The ability to cancel for a full refund

Thanks for your patience in those rare “snaccidents.”

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 Stuck in Transit? (We Feel Your Pain)

Shipping delays can happen. If your package is taking forever, here’s our carrier-aligned policy:
• Domestic (USA): If it’s stuck 30+ days (but under 60), you’re eligible for a refund of up to $100 or the value of the order—whichever’s lower.
• International: Refunds only apply if the items return to us in new condition.
• We don’t cover items that spoil or get damaged due to delivery delays.

Want peace of mind? Add shipping insurance at checkout (see below).

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 Shipping Insurance (Highly Recommended!)

For extra protection, we offer insurance through Navidium. It’s just 5% of your order and covers:

 Broken items (due to poor handling)
 Lost or stolen items in transit

 Insurance does not cover items marked “Delivered” that go missing afterward.

Big order (over $1,000)? Insurance is a must!

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 Can I Return My Snacks?

Usually no—but sometimes yes! Returns are available if all of these apply:

 Item is unused, unopened, and in new condition
 Returned within 21 days of delivery
 Not on sale or seasonal
 Not perishable (no snacks, sorry!)
 Located in the U.S.
 Approved via email at help@jaxsnaxthingz.com

If approved, we’ll deduct a 15% restocking fee. You can either:
• Use our return label (fee applies), or
• Ship it back on your own

We’ll inspect your return and issue a refund (minus the restocking fee) if it checks out. Washed, worn, or opened items won’t be refunded.

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 Need an Exchange Instead?

Need a different size or item? We’ll try to help—but exchanges follow the same rules and include:
• 15% restocking fee
• Fees for return and re-shipping

Some items (especially perishable ones or seasonal goodies) are not eligible for exchange.

Start your exchange or ask questions at help@jaxsnaxthingz.com.

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 Order Cancellation Policy

Changed your mind? You can cancel before we start packing your order—usually within the first 24 hours.

To cancel:
1. Email us ASAP at help@jaxsnaxthingz.com with your order number
2. If it hasn’t entered the shipping prep phase, we’ll cancel and refund it right away

Once the order is being prepped, we can’t cancel it—but you can still reach out and we’ll see what’s possible.

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Thanks for Supporting Our Snack-Fueled Dream

We’re a small team with big flavor—and we appreciate every order. These policies help us stay fair, consistent, and able to serve more snack lovers just like you.

Still got questions?
 help@jaxsnaxthingz.com
We’re here to help!